Professional Support Services
This page outlines the support services provided for software supplied by Deepak Sareen Associates. Deepak Sareen provides these services working with its sister company, Sareen Software Ltd.
Software Support and Maintenance
If you have any questions on the annual maintenance and support plans available, please contact our sales team on +44 (0) 20 8423 8855 or email sales@dsareen.com . For information on any of our services please call on +44 (0) 20 8423 8855 or email sales@dsareen.com.
The following tools are provided to help you get the most out of your software:
Email Support
Support is available by email to software customers with current support contracts. Email the support team at support@dsareen.com.
Telephone Support
Support is provided by telephone to software customers with current support contracts, between the hours of 9:30am to 12:45pm and 2:15pm to 5:00pm Monday to Thursday and 9:30am to 12:45pm and 2:15pm to 4:45pm on Friday, UK standard time, and with the exception of public holidays.
Call the support team on +44 (0) 20 8423 8855.
Online Support
Online Support is provided using LogMeIn Rescue. LogMeIn Rescue provides a secure environment within which you can consent for us to view and also to take control of your desktops and servers. LogMeIn Rescue allows you to show us any issues that you are experiencing quickly and easily and us to diagnose and then resolve issues more quickly and easily.
We also use LogMeIn Rescue to deliver Usability Support and for providing Professional Services and Training remotely.
Call us on 020 8423 8855 or contact us via email to discuss a time recording system for your company.